Refund policy

Returns & Refunds

Due to the nature of food supplements, we do not accept returns on any products that have been opened, used, or tampered with, unless the item is faulty.

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery at [your email address], quoting your order number and providing clear photographs of the issue.

If a return is approved:

• Items must be unopened, unused, and in their original sealed packaging
• Returns must be sent back within 14 days of approval
• Return postage costs are the responsibility of the customer unless the item is faulty

Once returned and inspected, approved refunds will be processed to the original payment method within 5–10 working days.

We cannot offer refunds for:

• Opened or used supplements
• Products returned outside the stated timeframes
• Change of mind once a product seal has been broken

This policy does not affect your statutory rights under UK consumer law.